You've said that you speak with them several times and present somewhat of a journal. Do you actually contact the individual that they're making the accusations against to see what their side of the situation may be?
Again, I'm wondering if you're looking at both sides or whether you're taking an individual who comes in and provides a journal as everything that they're stating is factual. I'm wondering if you look at the other side as well before you intervene and represent that person.