Thank you.
Now, in an earlier question by my colleague, it was asked what sorts of action you encourage an individual to take. I didn't hear anything with regard to dealing with the situation at the lowest level possible. We've heard from previous witnesses that if you can nip it in the bud, deal with it at the lowest level as opposed to having to file a formal complaint, and so on....
When someone calls you, is that the first thing you do? Do you ask them whether they've tried to deal with it at the very lowest level within their own organization first? Is that something that you would promote?