Thank you.
I really believe that you have to have some part of the training face to face. You have to start with the face-to-face training. That's definitely the most effective. You can have follow-up modules that are online, but if you don't get that face-to-face interaction, I don't think you can explore these relational issues.
Another training tool that works very well is the use of scenarios, whether they're videotaped scenarios or the use of theatre to mount real situations. Case studies are another effective tool. But having at least the introduction to the training be in person is critically important. You can't deal with relational issues in an electronic, online context effectively.