There need to be different avenues, because sometimes someone is not ready. If you put it in an e-mail, you do it electronically, and there's a record. What we heard in our study and what I hear in a lot of complaints I'm involved with is that women just want the harassment to stop. Sometimes what they would rather do is to talk to someone, get some advice on some strategies they can use, know that they have support, and then they can, either with their manager involved or on their own, try to move this forward, especially if it's low-level types of harassment.
But I think it's important that there be a way that someone can talk to someone, to say, “I think I have a problem. Could you help me define it?” or “I think I have a problem. Do you think I need to file a formal complaint?”, as well as someone who wants to do it electronically.