We're certainly trying. As a previous witness said, you try to set the example at the leadership level, then model the behaviour that you expect the rest of the organization to achieve. Some employees without a doubt would say we didn't do things right in some cases or would say that they didn't feel they were properly dealt with. Unfortunately, that would be the case, but we certainly try our best. If we make mistakes, we try to learn from them, and then move forward and not make the same mistakes again.
On April 18th, 2013. See this statement in context.