I suppose the question we've been addressing—not directly answering that, but certainly in terms of access to our system of complaints—is that as much as we say let's go online and have online complaint forms, especially for remote communities, first nations communities, there may not always be Internet access, and there may not always be the ability to access. Even if there is Internet access, there may not be the infrastructure or the equipment and so on to access it. We've gone to an online complaint form assessments process. But being mindful that there's a large segment of the population, particularly the most vulnerable, who most need the services we provide, we always allow both the in-person contact and the assistance and do not say that it can all be found online.
On May 1st, 2013. See this statement in context.