It's useful to a degree. But you're running a website, and if you are facing issues—you're leaving, you're transitioning, and it's urgent for whatever reason—at the end of the day, having a human service at the end of it.... All the website does is refer you to where the people and services are. The website is only as good as the services that are there. What I'm saying is that there's not enough investment in the services on the ground.
On May 2nd, 2013. See this statement in context.