I think after this, in 2002, with regard to the grievance process that was so confusing.... The problem with the grievance process at that time was that so many people retired or were promoted that nobody was really able to make a decision. They made some changes with regard to that, and the duty to accommodate. Of course, they didn't follow through with the duty to accommodate in my particular case. They did make some policy changes; I simply wasn't lucky enough to have the benefit of them. I feel happy because if I hadn't done that, they would still be doing the same thing. So after 140 years—
On May 23rd, 2013. See this statement in context.