That's a good question. I would say that they should trust their gut. Are they the only one this is happening to? Does it feel right? Sometimes people make mistakes and accept that, but then have enough courage to say, “Excuse me, you know the phone was for me”. Why didn't you challenge them? What makes them think they have the right to ignore me? What makes them think they have the right to not call me by my name when I come into the detachment? What makes them think they have the right to not give me my messages? Things like that, and then follow the chain of command, but definitely document, yes.
On May 23rd, 2013. See this statement in context.