I personally want, as I mentioned in the proposal I'm making to you about amending the bill that's amending PIPEDA, to really look at how these players can better support the seniors and get them, as the customers or victims, to be heard more. Instead of the banks reporting off to the family, how do the banks deal with their customer service? How are they helping the individual seniors?
My own mother was told that if she didn't do a banking power of attorney, the government was going to get all of her money. Well, that's not true in law; I know that.