I'm a university professor. I'm always in favour of education.
That said, I don't think training is the main thing. We've been impressed by how skilled, how sensitive, how knowledgeable these workers are. They're not credentialed in the main, although they are beginning to get credentials. They work more unpaid hours than even hospital workers, and hospital workers donate more hours than do other workers. These are highly committed, highly skilled workers in a difficult situation.
I'm all in favour of their having more training, especially as more of the residents come in at younger ages; they get kicked out of psychiatric hospitals.