Thank you, Madam Chair.
My thanks to our witnesses for appearing today. I appreciate your thoughtful presentations. I have a few questions.
Dr. Armstrong, I am curious about the comparison between the personal support workers in Canada versus those in the Nordic countries. I found the statistics that you quoted interesting, but really disturbing. I'm wondering about the difference. You mentioned underlying working conditions, low staffing numbers, and so on. I'd like to explore what we can learn from how they do things in institutions in Nordic countries versus the mistakes that we're making here that result in a 43% violence rate against personal support workers.
Do you think there's a lack of respect for people who work in the business of looking after seniors? That's the first thing. Then I'd like to know if you've come across examples of institutions that are trying to combat this problem. I'm concerned that it's this pan-institutional problem. There must be in Canada some institutions that are better than others. If so, what are they doing that other institutions are not doing to support their workers in treating their seniors better?