Madam Chair, in response to the question, essentially if someone makes a complaint to any detachment within RCMP jurisdiction, they are asked a number of questions to determine the basis for the initial complaint. Through the course of that, once a determination is made, then a response is formulated. So every single call that's ever made to a policing detachment within the RCMP jurisdiction is in fact responded to.
As for members not being aware of what to do, I'm certainly unaware of that, but I do know that the responsibility is to respond to the complaint accordingly.