Right. I think that when you talk to service providers, for example, and some of the people who are on the front lines, that's an estimation; it cannot be more than that. Very often, they may have encountered some situation in which the person is not willing to talk about it, but you can guess that there's something.
That's part of it. I don't know how much this was discussed in the meeting in January when you had everybody together. But it is only an assumption. The situation could be worse and that's probably what the issue--