It's very interesting. There are very few resources available. We are basically the door that leads to the network. For health professionals, school staff and specialized resources that cannot provide care quickly, it's a matter of getting the word out on the organization as much as possible.
When clients who are trying to get help are told that there is no place for them, that there is a waiting list, they are automatically referred to us. This service is provided across Quebec. Earlier, I was talking about people who live in the regions and have no access to certain services. For them, we are a vital support resource.
Last year, 6,000 people called the help and referral phone line, and over 2,000 of them called after 5 p.m.—between 5 p.m. and 9 p.m. Usually, 50% of people call us because they need support, because they feel a food crisis coming on or because they are in distress. People are increasingly using this service to have someone who would listen to them.