One hundred per cent. The thing with the file allocation is that what we're saying to business leaders is if this is going on in your company, you have two problems. One, you need to be dealing with the front-line people who are allocating the files; and two, three to five years down the road when you're talking about promotion decisions, everyone thinks they're being objective. They think they're evaluating people fairly, and they're saying that they're both great and they think they're superstars, but look at what he took on and delivered, compared to what she took on and delivered.
Right out of the gate, they weren't put on the same path, and those are the kinds of things that good business leaders—and this is about leadership—understand. They take steps to say, “That's not happening on my watch. Now what are we going to do about it?”