Yes, thank you very much for the question. We really appreciate that.
You know, we've been operational just under two years, and the impact that we see happening with these systems coming together is quite exceptional. I've been in this business for a number of years, and we've all tried to figure out how we can do better by our kids and families. Again, the leadership that came together in Alberta around this has helped move us forward here. The whole measurement piece that we're looking at—and that's why Jenny sitting next to me is an evaluator—is the creation of five strategic directions in that centre. Behind each of those comes in a whole ops plan. We run this as a business organization, and behind those ops plans comes in what we're trying to identify right now as key performance indicators. We've been very blessed with KPMG coming in with us, and they're donating a considerable amount of time and energy with us to look at these outcomes.
Within the centre, as well, we created a practice framework early on to figure out that this wasn't about 100 professionals coming in and getting to sit next to each other. This was about truly creating a different culture with different outcomes and different expectations under a practice framework, so we created this early on. Back about six months ago—and this was quite unprecedented—the police opened their files, child and family services opened their files, and Alberta Health opened their files. We were able to go in and look at those files and that sharing of information and figure out how far we had already come in terms of our practice, what was working, what wasn't working, what we needed to continue to push, and what barriers we saw preventing really helping these kids and families. We bring this to the table every two to three weeks. We're sitting with all those systems. We're talking about what's working, what isn't working, and what could work differently. There's certainly a transparency. There's an openness there to continually push the bar around what we can do better. We continue with all of our evaluation, working with KPMG and outlining the key performance indicators. We're now creating a whole evaluation framework that will steer us in those directions as well.