Yes, absolutely.
When we launched the walk-in counselling clinic, we had about 981 people on a waiting list for service. We were really in quite a crisis. We were no longer even able to return calls, we were so overwhelmed.
The walk-in was chosen for a number of reasons. We were seeing a lot of no-shows in appointments, and of course you can't be a no-show at a walk-in clinic. We also knew clinically that if you see people in their moment of need, you capitalize on what the literature calls “readiness to change”, and that improves clinical outcomes.
We also had the hunch that it was simply culturally relevant. We're in a community now where everything is drive-through and immediate. You know, for me, it has to be a crisis before I book my hair appointment.