We often refer to it as our turnaway rates. When someone comes to us and we do not have that safe bed, we sit with them and we safety-plan with them. We look at other safe options. We also connect them with our outreach team. Our outreach team will continue to work with them from that day onward, trying to access somewhere safe they can be, whether that's in the city or in another city. They will give them the resources to other community agencies that may be useful, try to seek some funding for housing, look for housing, and all of those pieces.
We connect them, but the reality is, if they're showing up in the middle of the night battered, bruised and bleeding, with their child standing right there crying, and you have to tell them you do not have a space for them, that's probably one of the hardest things that our staff ever have to do. It's just a reality. Where does that individual go? Typically they return and often pay the consequences for returning.