Thank you for your question.
Thanks to the New Horizons for Seniors Program, we've put in place an initiative to combat elder abuse, cases of abuse of power, mistreatment and bullying. Over the past few years, we've helped to educate more than 75,000 people through our free sessions. We talk about various types of fraud, be it online, over the phone or door-to-door. We also provide profiles of typical fraudsters and typical seniors who unfortunately fall prey to their schemes. We have resources for people who think they have been scammed or know someone who has. We tell them the organizations they have to call to report the fraud and get help.
As for what we're observing in relation to new technology, I would underscore the fact that seniors were born at a time when today's technology didn't exist. Obviously, they don't understand the mechanics of it all. If they're instructed to go to a bank's website online, even if the bank and the website are legitimate and there's a little lock in the address bar confirming that the site is secure, they're still apprehensive. With all the cases of phishing, it's even more important to make sure that people are informed and that they know exactly what to do and how to check they are on a legitimate site. One of the things we explain is that a bank will never ask for their PIN over the phone. As part of our efforts to prevent fraud, we publish various tips like that in our magazine, which has a readership of one and a half million.