I think the point about navigating the system is really an important issue that we see very frequently. People may know little bits and parts of it, but the systems that connect all the different services and all the different things that one might need to consider is the challenge. How do you match and integrate across all of the different providers? Supporting them—the hand-holding, helping people better understand what the whole system looks like and what all the parts are and what things they can access—is one challenge.
We've seen it in community-based events we've been involved in or have hosted as well. There's a lot of informal sharing of that kind of experience. For example, how did you get through the application process to receive home care? What was it that made the difference and led people to finally understand that you needed support and weren't just relegated to a year-long waiting list? Everything that Michael said, I agree with completely.