It means that we will ensure.... As we're decentralizing this service, we will be establishing centres. We haven't made the decision yet as to whether they'll be located at bases or wings, whether they'll be in regional centres or whether they'll be even perhaps co-located with the integrated complaint and conflict management system, but they'll be located in centres where people can come and receive face-to-face service.
On May 14th, 2019. See this statement in context.