Ms. Patterson, another thing you said was that there is a manual, and you kind of chuckled to yourself, knowing that it is somewhat laughable that there is a manual.
Again, a number of witnesses have talked about the fact that, yes, there are policies. There are policies galore, but they're not asking for new policies. They're asking that action be taken on the existing policies. They're asking that the proper protocols be followed and that the culture be shifted.
What would be your response to that?