It is a very valid point, and we have heard this time and time again from victims and from groups that are advocating support for them. There's a really big disconnect between the technology and the education within law enforcement and judicial authorities about that technology. We see this on a day-to-day basis. Actually, my colleague Will, who is here, and the rest of my team and I travel the world, educating law enforcement. I tend to spend my days in Mexico City, sitting down with the federal police to see if they can understand the processes. This is very common. We need to make it easier for them to understand.
We have guidelines for law enforcement, something that I didn't even get to speak about. There's a link that contains all of the information for law enforcement. It's within our help centre, and I recommend that you check it out. It has really helpful information, like how long does Twitter keep the information, what type of information do we keep, what does a valid legal process look like, what happens in emergency situations where you may not even have the time to provide a valid subpoena or court order because there might be a risk to life.
Our job is to sit down with those law enforcement agencies and work with them. There is one model that I find has worked very well. The United Kingdom has what's called a SPOC system, that is, a single point of contact system. Every law enforcement agency in the U.K. will have single points of contact. If you are sitting down in West London at a police station and a victim comes to you with a case, you don't need to navigate how to make a request of data from a tech company. You can go to your SPOC, who will help you do it. It's a really helpful system that we keep advocating for. We will continue to do more, but there's something that we can certainly do: make it easier for victims to get all of the information that they need at the point of report.
To that effect, we launched last year a mechanism that allows you to download the report when you report a threat of violence. That report will contain the specific tweet—so the text that was shared in the tweet—the URL of the tweet, the time stamp, the URL of the user who shared it, and the name as it's shown in the account, together with a link to the law enforcement guideline so that you can print it and bring it to the local law enforcement station.
We will continue to invest more in training law enforcement authorities. I would make this recommendation to the members of the committee: if you know of law enforcement authorities in Canada that are struggling with this, it's our job to engage with them and to train them as thoroughly as we can. We will continue to invest more in improving those processes.
I would also like to mention that, at times, those mechanisms get abused. You will have people who pretend to be law enforcement officers to try to gather information. That's why if you go to the reporting form for law enforcement, you'll see that you cannot submit a report without having an official email address, and we will still ask for valid legal identification to make sure that the valid legal process is being followed.