I have two points.
First, we need resources to monitor and collect statistics about decisions that are being made at every stage of the process. There was just this incredible story that revealed these unfounded rates. That took so much independent investigation by a very committed journalist, whereas I think it would be more helpful to have those kinds of statistics collected regularly.
The second point would be the need for structured support for complainants, to provide them with information about the process and what they can expect. As Ms. Hendel said, the crown is not the complainant's lawyer, although that may be a perception that can then create further damage.