Also, we have an entire team that's the culture team. That team is entirely focused on how we communicate with each other, how we're getting together, how we're sharing problems. We say that “default to open” and “be vulnerable” is one of the cultures at Shopify.
We host things, such as a town hall every single week on a Friday. The whole company stops. We get together, we stream it live to all of the other offices, we allow employees to take 15 minutes to present. Employees talk about personal things that they're going through, they talk about professional things that they've done. Always, when we think of the makeup of who's presenting, we ensure that we then start going after people who potentially aren't using those platforms, aren't using that opportunity. As Lynsey mentioned, the director of inclusion and diversity at the company is watching those presentations and tracking them through employee engagement.
We do something called “the big moral question lunch”. It has to be inclusive, so all employees can Google in and be present. You talk about big questions that are on people's minds, and it's a safe space to do so. Then there's always follow-up.