Thank you for that question.
What I can provide from my level in the organization is that navigating the health care and social system is hard for anyone. I can tell you that in all seriousness.
We are currently rolling out a couple of initiatives within the province of Ontario, one to coordinate service planning for families with children with complex special needs and another to integrate rehab services. Throughout the engagement with families prior to and during the implementation of those initiatives, we have heard from families how confusing it is, how they don't know where to go, and my colleague Jenny referred to the Ontario Works caseworker, who was also using her own research to try to find out where to go.
If professionals don't know where to go, just think how much harder it is for the family. They land somewhere but they are always second-guessing if they got to the right place, was there someone else they could have accessed, was there something they could have done better for their child?
I think that's probably what I can share with you about what I know of the impacts. Maybe Jenny can contribute.