I think a lot of times we talk about what's there. As government officials we assume people are going to know, but when you're struggling there are so many other things to be looking at and so many other challenges. You're trying to find that time.
We are talking about balance in life. When you're trying to balance your family, your work, and your children, and money and everything else that goes on, taking even that five minutes can sometimes be very difficult.
At a federal level we could probably be doing a better job of making sure people are aware of those programs.