The client-centric focus is one of our main values and main focuses. Yes, we did hear from clients that this is important, but we heard it from our employees as well. We take our employee survey process very seriously. We do pulse checks and an annual survey. We've noticed that the more we focus on dealing with unconscious bias and on promoting the right people and giving them the tools they need to succeed, the happier our workforce and the better we are at servicing our clients. It is a win-win situation.
On October 31st, 2017. See this statement in context.