I'm more at ease responding on how our office responds to individual complaints. There is no difference in the process. In other words, a federal offender can contact our office through a variety of means. Most often it's by phone, via our toll-free line.
One thing that does come up, though, is that in women's institutions we assign only women investigators. All of our investigators are fully trained in terms of cultural sensitivity and how to handle concerns that are much more prevalent in women's institutions. But the process is basically the same: it's about listening to the complaint and then doing the appropriate follow-ups.