No. I will be honest, too, in that we had to suspend operations for about two weeks at the beginning of the lockdown because we weren't able to create a safe space for our colleagues. Through our funding agreement with Public Safety at that time, we were prohibited from working remotely because of the sensitivity of our data. We suspended operations entirely for two weeks and then were able to start up partial operations until we were able to go completely 24-7 again. There we saw some disruptions in our services, but it also took a little while to be able to get back to our normal volume.
There has been an increase, controlling for that period of time when we weren't operating at full capacity. We've seen about a 20% increase in signal volume since COVID began. Again, that's not insignificant, but we can't specifically attribute it to one part of COVID. We don't know if it's because there's additional exploitation taking place of people who might have been really poorly affected socio-economically from COVID.
We have no direct insight into how it might have affected the sex market generally as well. Because we really meet people where they are and we just focus entirely on providing them those services they need in that moment, we just have not been seeing those same forms of trends.