There is a range of things that need to happen, but one of the important things to think about is the approach that is taken to address some of the gaps and issues. What I've seen and certainly what I've experienced in the last number of years that I've worked on this file is that it's very reactive. We're constantly directing our efforts to the crisis of the day or the issue of the day and what has arisen, without stepping back and taking a more strategic or comprehensive view of the issue and making sure that we look at processes from beginning to end with a survivor lens to really look at where the gaps or the issues are at every single part of a process in order to make sure there is consistent, trauma-informed, survivor-centred support or response from beginning to end.
On April 15th, 2021. See this statement in context.