Certainly. I can start.
All of the services we provide at the SMRC are confidential. We are the one safe space that CAF members have to call to talk about what's happened to them, knowing that we are receiving that information and keeping it in confidence until such time as they decide they would like to take action with that information.
In practice, we would only release information about any individual caller with their consent or when the usual limits to confidentiality apply, such as if there's imminent risk to an individual, but I can say that has never happened in the six years the centre has been operating.