The process in and of itself on a single event is adequate, but the overall approach does not have what I would call a programmatic approach to it, so they dealt with it individually. Each one is separate.
There isn't a program around it. There's no compliance checking. There's no quality assurance. There's no verification that the execution of the process is compatible with its promulgated means and mechanisms. There's no feedback from those who are affected by that. As a complainer, was I satisfied that the process satisfied what it was supposed to do in a fashion that satisfied the pursuit of justice?
Definitely, you can't have those who are responsible for putting something in place to be policing whether they actually conduct what they are supposed to do, because as soon as you raise a complaint, it's effectively complaining against those who are supposed to be doing that.
There's no independence, and very few have the capacity to weigh things in a balanced fashion between complaining about the process or complaining about me. They all take it too personal and do not really do what they are supposed to, which is what they are paid to do in the positions they are put in.