Thank you, Ms. Sidhu, for giving me an opportunity to answer this question, because seniors definitely feel kind of abandoned or alienated in a society where the language is a big barrier. We often come across senior clients who drop in or who call in because they do not understand. Sometimes, it's even worse. They do not want to pick up the phone to call. They do not know what language the phone operator on the other end will use. I think more culturally competent services and more linguistically appropriate services are required for seniors. There has definitely been a huge barrier, and in fact, there have been many cultural taboos around vaccine. There have been many myths. We try our best in our languages to get those myths resolved and to give proper answers about those myths, but still they do not reach those targeted areas in a targeted language. We need a more culturally and linguistically sensitive approach to reach out to our seniors.
On April 27th, 2021. See this statement in context.