Madam Chair, certainly, in watching and listening to the testimony—because we are listening and learning as a professional police service—I personally have been moved by the testimony, because in those cases, the victims.... We fell short of meeting their needs as victims. That also moved me to action. There are a number of actions, as I alluded to in my opening comments, such as making sure now that all MPs will receive the trauma-informed approach training. I've reached out to Dr. Preston to accelerate the professionalization of my victim services.
We absolutely have to meet the victim's needs. In the interaction with police, the first contact that a victim will have with the police will be very crucial in confidence in the process. I really want to focus my energy now on how we interact with victims, how we prepare victims for the investigative process and how we give victims a voice into options when they report, but I really want to make sure that it's seamless from the perspective of how we interact with victims and making them safe and secure.
It's the same at a tactical level, from a patrol officer to an investigator of the CFNIS, depending on where the victim reports the allegation, which is more often at the patrol level, where the first responder will arrive on the scene or the victim will report to a patrol office. I want to bridge the gap in training, skill sets and knowledge that has been gained by the NIS over the years. I want to do a transfer of that skill set knowledge and training to the patrol section to ensure a consistent approach to how we interact with victims.