We get there by walking with the person, creating that bond of trust with them and respecting their pace. We must not impose our pace, but follow the person's pace if we want to help them. You have to trust them and tell them that things can change. In my opinion, our role is very important. We have a frontline role, because we are everywhere. We have 261 chaplains in the Canadian Forces Regular Force. That allows us to have chaplains in every unit.
Because chaplains are not in the chain of command and, therefore, have no command authority, people sometimes have more confidence to come to us.