Sure. I can answer with different models that I've seen around the world where victim assistance is more of a case management approach. You have your worker and that worker is essentially your go-to person who's able to give you access to information on court and to keep you informed about services. Also, the worker is somewhat of a...not a trauma counsellor, but a person who is able to unpack some of the crisis intervention of early days and then maybe set up more long-term support.
This case management model that we see in other countries is fantastic. We know that the relationship is one of the key things when it comes to therapeutic models and therapeutic interventions. We don't have relationship when there's one person who's going to call you maybe once a month for this, or you speak to one person about that. It's very disjointed and very patchworky.
Trust and relationships are the fundamental pieces when it comes to therapeutic relationships.