May I comment on that?
No, we are not listening to the child. In fact, what you will find is that there are members of the parental alienation community, if you want to call it that, who state specifically that to listen to the child is harmful to the child. They say that the child must comply with the family hierarchy and with the authority of, especially, the father, and that to allow them to do otherwise by asking questions, filing their complaints or whatever it may be is in fact directly harmful to their personality development.