Definitely, one of the key things that we have identified is the culturally sensitive support, and in the first language, which is very critical, and working with the systems. We have taken initiatives like doing the culture competency or diversity training with the health system, and we are working hand in hand in a formal partnership with the Calgary police.
That is one of my solid recommendations, that each city should have this kind of model, the “Equally Safe” model. We have the police, indigenous people-serving organizations, immigrant-serving organizations, a seniors shelter, and another shelter. We're all working together, sharing resources.
We offer cultural competency training to the police. We are working with them from the triage stage to really make sure that they are interpreting the cultural nuances right from the get-go, instead of going through their checklist rather than working with us. In that way, we are also able to break the trust issue that a lot of immigrant families have with the police. That is one of the key things that we have been offering: the diversity and culture competency training and support the service—