You're right to raise this issue. The Alliance has received funding from the office to counter homophobia and transphobia, which specifically focuses on employers and workplaces, to help us address these issues next year. A conference is planned. A number of employers will get together to talk about their positive experiences.
For some people, the transition is going well. However, I also hear about cases where people lost their jobs. When I worked at the human rights and youth rights commission in Quebec City, I investigated cases of discrimination where people lost their jobs for administrative reasons. The employer told them that it was too difficult to change their name, or that colleagues refused to use a new name, for example. Rather than punish people who failed to respect employee rights, the employer dismissed these employees. The employer told them that it was too complicated to speak to them, that their employee number couldn't be changed, and so on.
There are also issues with customer service. The situation is very much a reality in companies. These issues must be addressed.
It's good to extend the deadline for filing a complaint. We've also been saying all along that the key lies in education and raising awareness.