Yes, it is welcomed. It is an efficient way to provide service when and where it's needed. It is as effective as face-to-face counselling, for instance. It is really part of that tool kit that we need to roll out. We need to prepare and support service providers, because they are not magically trained to provide that support.
Yes, text-based, Internet-based and phone-based ways are all very effective. For some, it's actually easier to interact, because they don't need to go into an office. There isn't that daunting element.