To answer the question about the calls from abusers, I will freely admit that it is a small minority of the calls that we receive. It's about 1% of the calls, but 1% of 50,000 is still a good number.
We are the gateway to the resources, meaning that we are not the ones who respond. So, often, when abusers contact us, we actually look at what the person needs and refer them to a resource.