You need to have the voices of those most impacted inform the systemic change that needs to happen. They are the ones who are falling through the cracks. You need to hear from them directly.
We have a large bureaucracy that does really good work and keeps the wheels turning, but it doesn't have its ear to the ground. Having that ear to the ground is critical to being able to inform the work that needs to happen.
It's not enough just to have a policy. For example, there are the bracelets. This is a new thing. It's starting in Quebec. It has been implemented in certain jurisdictions in a haphazard testing mode, but if the police aren't going to follow through, there's no point in having these bracelets.
That is an instance of how you need to be talking to people on the ground, those most affected, to see if your policy is actually working.