They're given their terms of reference, which is an agreement document published for public consumption. It sets out how they're to manage any complaints in those six different areas. They're given a great deal of discretion in how they conduct and appeal a complaints review. They work with the party by providing information to the complainants to ensure they're aware of their rights and what the process looks like. They'll work in different, alternative ways in coming to a resolution, and this obviously depends on the severity of the complaint. Obviously not all complaints they receive are the most egregious, with sexual abuse or maltreatment. There may be other issues and complaints brought forward for them to deal with.
It's done, again, in an independent manner. They can obviously ask questions of Athletics Canada if any sort of testimony needs to be provided on the part of the NSO, but they are able to manage it in a completely independent process. Those files are not shared with Athletics Canada. We're not able to embed ourselves in that process. In many cases, we are not aware a complaint has been received or an investigation is ongoing until the report is made at the end.
We feel that is the way the process should operate so that there's no way for the staff and Athletics Canada to meddle with the process. We want it to be as independent as possible so that athletes feel they're getting a fair shake at the process and don't risk retribution. Obviously we wouldn't want there to be retribution at all, but we also want to make sure athletes don't feel there's a chance of that.