As I said, we have a third party commissioner's office that manages those complaints. If a complaint is made to me, the first thing I do is direct it to the commissioner's office. That's the place that receives them. Again, the commissioner's office can receive complaints regarding maltreatment, but it can also hear complaints about athlete agreements, eligibility decisions, issues around representative team selections and funding.
That is managed through an independent process. They have their own staff who manage it. Currently, we have two commissioners—one female, one male—who both have expertise in law. They manage that. It's required that they hire independent investigators to complete an investigation, and then they compile a report. At the very end of the process, that report is submitted to Athletics Canada for posting on the website. Any decisions made in that report are then carried out. We're responsible for following any decisions made in that report.