I think that was me.
When we look at barrier-free access, when the woman needs the service, she gets the service. We have to change our systems to meet her needs, as opposed to her meeting our needs.
A lot of times, when you need help, support or access to a service, and when there are multiple things involved, you get a referral. As an agency, we created a centralized intake office. The woman will call into that centralized intake office and we have to figure out who in our system is best able to support her so she doesn't have to tell that story repeatedly. It's up to us to make that change, make sure it's as barrier-free as possible and meets her needs.