The reality is that, with programs like ours and with many other programs that rely on distribution, we don't actually know who we're not reaching. We infer who those people are based on who we have to turn away because we don't have the capacity to say yes, and based on who we think aren't able to reach out to us in the first place. In our case, the reality is these are probably the most vulnerable or the most underserved communities. Since the size of our organization is quite small at the moment, we are limited to the Montreal region, so we're unable to reach any rural or remote communities, or even to reach people in the Montreal suburbs who are a bit farther out. That's one big element.
The other population is those who aren't accessing services because they aren't able to. We rely on these community partnerships to serve clients who access their services, and if people aren't able to access those services because of whatever reason, then there's no way we're going to be able to reach those folks.