Currently the carriers already sign on to the code of conduct and they are required to comply with that code. As with anything, even the provision of regular services, there are going to be people who are not satisfied with the service that is provided. The agency hears those complaints and has authority to try to address and resolve those complaints. It will continue to do that. It would be difficult to try to legislate any more than that because the complaints will vary. We have ongoing consultations with the accessibility community--in fact the minister chairs a committee--and we will continue those efforts and encourage the carriers to make the provisions necessary to ensure that those people have access to the transportation system.
On September 26th, 2006. See this statement in context.