Thank you.
I have two questions specifically on Bill C-11. You mentioned in your opening remarks that the pilot project around air traffic complaints raised against the airlines has proven successful. How did you determine that success? What level of complaints are we talking about? How were they dealt with? How were the actual passengers themselves who raised the concerns questioned in terms of whether or not they felt the process had been a valid one? What information or documentation is available to us?
This is very relevant given the changes in Bill C-11, and some concerns should have been raised as to whether or not this is the best approach to take in terms of air traffic complaints.